ORDER STATUS
How can I see where my order is at the moment?
Paw Palace makes it easy to track your order using your tracking number. As soon as you receive your shipment confirmation and tracking number, visit our Track Your Order page and enter the number to view your package status and delivery progress.
Returns and exchanges
What is your return policy?
Return new, unopened items to us within 15 days of delivery.
If you have questions regarding a return, please contact our support team through our Contact page.
For any product valued over $75, you should consider using a trackable shipping service or purchasing shipping insurance.
Any product you return must be in the same condition you received it and in the original packaging.
Please keep your receipt. Please be considerate when placing your order to choose the correct size, color, and other product options to avoid unnecessary returns or exchanges.
Terms & Conditions:
We encourage customers to carefully read our Returns Policy and make sure all items are eligible for return. We only provide store credit for items purchased with a discount or discount code of 25% or more from our full retail price. Refunds or store credit will be issued within 15 days from the date we receive your return. You have 15 days from the date you receive your order to initiate and return your item(s) for a refund or store credit. Returns outside this window may be rejected. We provide a refund to your original payment method for eligible full-priced items. Exchanges are provided through store credit for eligible items only. We do not provide a return label or pay for return shipping. Items must be in brand-new, unused condition and original packaging to be eligible for a refund. Items returned that are not eligible for a refund or store credit may be discarded or sent back to you at your expense. Items purchased with a gift card or store credit are not eligible for return. Gift cards and store credit are not exchangeable or refundable. Shipping charges and government taxes are non-refundable. Cancellations are only accepted for full-priced items within 60 minutes after an order is placed. The Terms & Conditions of our Returns Policy prevail in the case of miscommunication or otherwise. If you have questions regarding our Returns Policy, please contact us through our Contact page.
What if I didn’t receive my order after 10-15 business days?
Slight shipment delays may occur due to holidays, postal schedules, customs processing, or other carrier delays. If your delivery is significantly late or you are experiencing problems tracking your order, please contact us through our Contact page. We will be glad to help.